Dirk Zeller Live Online Policies

We work hard to provide you convenient ordering options, cost-effective shipping options, total privacy, ultimate security, and ease of returns. Please take a moment to review our policies on each of these aspects of our website:

· Ordering
· Shipping
· Privacy
· Returns

Ordering Policies:
Effective 01/01/2004

Your ease of shopping and ordering is fundamental for us. We work hard to make our website easy for you to find what you are looking for and place your order.

If you have any difficulty ordering from our web site, please contact us.

You may place your order online through our secure shopping cart system or if you prefer, call us to place your order.

Whichever way you prefer to place your order, we accept the following payment options:
· Credit Card -- Visa, MasterCard, Discover or American Express (by mail, phone, fax or through our secure gateway online)
· Personal Check (by mail)

To place your order online, please use our website to search for the products you want to order, and add them to your cart. Then click on a "Current Order" link or shopping cart icon to retrieve your order summary. Proceed to check out by clicking the "Checkout" button on the Order Summary page. This will take you to the secure region of our site where you can fill in your billing and shipping options and information in a completely safe and secure environment -- you will see a lock (Internet Explorer browsers) or a key (Netscape browsers) in the lower right hand corner of your browser to indicate that you are in a securely encrypted environment. Follow the step by step instructions.

Once you have finished filling out your billing and shipping information, you will be taken to a confirmation page indicating that your payment has been approved and your order is in process. You will receive a confirmation of your order by email immediately.

To place your order by fax, please use our website to search for the products you want to order, and add them to your cart. Then click on a "Current Order" link or shopping cart icon to retrieve your order summary. Proceed to check out by clicking the "Checkout" button on the Order Summary page. This will take you to the secure region of our site where you can fill in your billing and shipping options and information in a completely safe and secure environment -- you will see a lock (Internet Explorer browsers) or a key (Netscape browsers) in the lower right hand corner of your browser to indicate that you are in a securely encrypted environment. Follow the step by step instructions.

Once you have finished filling out your billing and shipping information, you will be taken to a confirmation page with an easy print option. Print up this page and fax it to us. You will receive a confirmation of your order by email immediately. Your order will be processed as soon as payment is secured.

To place your order by mail, please use our website to search for the products you want to order, and add them to your cart. Then click on a "Current Order" link or shopping cart icon to retrieve your order summary. Proceed to check out by clicking the "Checkout" button on the Order Summary page. This will take you to the secure region of our site where you can fill in your billing and shipping options and information in a completely safe and secure environment -- you will see a lock (Internet Explorer browsers) or a key (Netscape browsers) in the lower right hand corner of your browser to indicate that you are in a securely encrypted environment. Follow the step-by-step instructions.

Once you have finished filling out your billing and shipping information, you will be taken to a confirmation page with an easy print option. Print up this page and mail it to us. If you opt to pay by check, please include your check. You will receive a confirmation of your order by email immediately. Your order will be processed as soon as payment is secured.

To place your order by phone, please use our website to search for the products you want to order, and add them to your cart. Then click on a "Current Order" link or shopping cart icon to retrieve your order summary.

Once you are finished shopping, give us a call and one of our representatives will be happy to take your order by phone. If for any reason you have ANY issues with ANYTHING, please give us a call. We can help you find anything you might be looking for and can process your order by phone.

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Shipping Policies:
Effective 01/01/2004

Priority Mail is our standard shipping method.
Additional shipping options are available upon request. Request must be made within 24 hours of your order.
To request optional shipping method please contact us.

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Privacy Policies:
Effective 01/01/2004

· Our Commitment To Privacy
· The Information We Collect
· How We Use Information
· Our Commitment To Data Security
· How To Correct Your Information
· How To Contact Us

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

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The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may be:
Name
Company Name (optional)
Postal Address
Billing Address
Shipping Address
Email address
Phone number
Fax number
Credit/Debit Card Information (only within a secured environment)
Checking Account Information (rather than Credit/Debit Card Information if you choose to pay by this means)

You may want to subscribe to our mailing list to keep up to date with news, specials, and get special promotional options reserved only for those on our mailing list. In this circumstance, the types of personal information collected are:
Name
Company Name (optional)
Postal Address
Your Email address
Phone number
Fax number

You may want to purchase a product for someone else, or purchase a product and have it shipped to an address other than your billing address. In this circumstance, the types of personal information collected are:
Name
Email address
Password (chosen by you)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name
Email address

On some pages, you can email a page to other people. In this circumstance, the types of personal information collected are:
From Email address
To Email address

This information is not stored and is only used to generate the email. No trace of who the sender or receiver remains in any way on our system or log files.

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The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.

You can subscribe to our mailing list if you would like to receive updates on our new products and services by email. You can unsubscribe at any time by contacting us or clicking the "unsubscribe" link on the bottom of any informational mail we send to you.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

We also may use your IP address to identify you as a user so that we may track how you used our website. We only use this information to track a generic user to help us understand user patterns of shopping and how we can improve upon our user's shopping experience. If you place on order online, we track your IP address in order to protect against fraud. If you do not place an order, your IP address will be deleted from our tracking in less than 30 days. We share this information with no other parties unless we suspect a clear case of fraud or cyber crime. If we detect an instance of cyber crime, we will report all data immediately to the Federal Bureau of Investigation's Cyber Crime Division immediately.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

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Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Any sensitive information will be gathered through Secure Socket Layer 128 bit encryption to assure that your data is safe between your browser and our servers. If you opt to pay online by credit card, this transaction runs through yet another layer of encryption.

What's more, we further encrypt your credit card information temporarily -- in case there is a problem with your billing. This encrypted credit card information is retained for no more than 30 days.

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How You Can Correct Your Information: You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

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How To Contact Us: Should you have other questions or concerns about these privacy policies, please contact us.

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Return Policies:
Effective 01/01/2004

We understand that sometimes a particular product you may order isn't exactly what you expected, and sometimes a shipping carrier may deliver a product damaged.

If you have cause to return a product we have shipped to you, please facilitate your return by faithfully doing the following:

· Return your product in its original packaging with all accompanying materials (such as instructions, etc.).
· Ship your product back to us through your carrier of choice.
· Please provide a print out of your original order confirmation.
· Once we have received your product and have inspected it, we will notify you by email.

Policies Regarding Returns:
· General products may be returned within 90 days (reversed through the same payment option you used to purchase).
· The product must be returned in its original packaging with all accompanying materials (such as instructions, etc.).
· Due to piracy, CDs may or may not be returned. We reserve the right to decline CD returns to anyone. This is the exception not the rule. We would only consider this if we received multiple CD orders with continuous returns.
· We cannot reimburse return shipping costs.